Last Updated: 11/11/2024
Thank you for your interest in the AIFPA Food Safety Awards 2024. This Refund Policy outlines the terms and conditions regarding any fees or payments made for the awards nomination process.
1. General Refund Policy
- All nomination fees paid for the AIFPA Food Safety Awards 2024 are non-refundable. By submitting a nomination and making the payment, you acknowledge and agree that all fees are non-refundable under any circumstances, subject to the exceptions listed under Clause 2.
. - The non-refundable policy applies to all categories, including Micro, Small, and Medium/Large enterprises.
2. Exceptions to the General Refund Policy
- Technical Errors: In the event that a technical issue on our website results in duplicate payments or incorrect charges, AIFPA will review and process refunds as appropriate. To report a technical issue, please contact us at aifpa@aifpa.net within 7 days of the transaction.
- Event Cancellation: If the AIFPA Food Safety Awards 2024 event is cancelled by AIFPA due to unforeseen circumstances, we will evaluate refund requests and may issue refunds at our discretion.
- Overpayments: If an overpayment is made during the nomination process, AIFPA will process a refund of the excess amount upon verification.
3. Requesting a Refund
- To request a refund, please send an email to aifpa@aifpa.net with the following details:
- Full Name
- Email Address
- Phone Number
- Date of Payment
- Reason for Refund Request
- Any relevant transaction details (e.g., transaction ID, payment confirmation)
- Refund requests will be reviewed on a case-by-case basis, and AIFPA reserves the right to approve or deny refund requests in accordance with this policy.
4. Processing Time
- If a refund is approved, please allow 7-10 business days for the refund to be processed. The refund will be issued to the original payment method used during the transaction.
- AIFPA does not process the fees/payments. The payments are processed by regulated entities, such as licensed payment processors and Banks. AIFPA is not responsible for any delays caused by the payment processor or banking institution.
5. Contact Us
- If you have any questions or need further assistance with our refund policy, please contact our support team:
- Email: aifpa@aifpa.net
- Phone: +91-11-41550860
We appreciate your understanding and cooperation regarding our refund policy. Our goal is to ensure a smooth and fair experience for all participants in the AIFPA Food Safety Awards 2024.
